FAQ

To place an order, browse our website and select the items you wish to purchase. Add them to your cart and proceed to checkout. Follow the prompts to enter your shipping information and payment details. Once your order is confirmed, you’ll receive a confirmation email with your order details.

We offer a variety of shipping options to meet your needs. You can see the available options and estimated delivery times at checkout.

Yes, we offer free shipping on orders over €79.

Shipping costs vary depending on the destination and the size of your order. For detailed shipping rates, please refer to our Shipping Policy.

Our Commitment to the Planet & Our Production Process

At Kindfelt, we care about the planet. That’s why we don’t produce products in advance – we only make them when you need them. This helps reduce waste and ensures that each item is crafted with care. Our production time is typically 1-2 business days.

We handle production and shipping from our warehouses located in United States, United Kingdom, 
Germany (EU) and Netherlands (EU).

Shipping Times

Here are the estimated shipping times depending on your location:

• United States: 2-5 business days
• Canada: 5-15 business days
• United Kingdom: 5-8 business days
• France: 5-8 business days
• Netherlands: 5-8 business days
• Spain: 5-8 business days
• Italy: 5-8 business days
• Poland: 5-8 business days
• Nordic Countries (EU): 5-15 business days
• Baltic States (EU): 5-15 business days
• Central and Eastern Europe (CEE): 5-15 business days
• Middle East: 10-30 business days
• Latin America: 10-30 business days
• Asia: 10-30 business days
• Australia: 10-30 business days
• Russia: We do not ship to Russia

Why Our Approach is Better

By producing your order only when it’s needed, we minimize waste and ensure every product is freshly made for you. Our production times are efficient, but please remember, that shipping times vary depending on your location. We aim to deliver your order as quickly and sustainably as possible.

Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track your shipment through the carrier’s website.

Once an order is placed, it is processed quickly. If you need to change or cancel your order, please contact us immediately at hello@kindfelt.com. We will do our best to accommodate your request before the order is shipped.

For bulk purchases or custom orders, please contact us directly at hello@kindfelt.com. We would be happy to discuss pricing and options to meet your needs.

We accept returns and exchanges within 30 days of receipt. Items must be unused and in their original packaging. For more details, please refer to our Return Policy page.

We accept all major credit cards, debit cards, PayPal, and Google Pay. You can choose your preferred payment method during checkout.

Our checkout process is designed with your security in mind. We use Stripe, a leading payment gateway known for its advanced encryption and fraud prevention technology. This means your payment information is securely transmitted and protected at all times. Importantly, we do not store your card details on our servers, providing an extra layer of security. You can shop with confidence knowing that your transaction is safe and your privacy is respected.

For added convenience and security, we also offer alternative payment methods:

PayPal: If you prefer not to enter your card details directly on our website, you can choose PayPal as your payment option. You’ll be directed to the secure PayPal environment to complete your transaction.
Google Pay: Utilize the familiar and secure Google Pay environment for a quick and easy checkout experience without entering your card details on our site.

We understand that some customers prefer the security of not entering their card information directly on a website. By offering these additional options, we aim to provide a safe and convenient checkout experience for everyone.

Currently, we offer shipping to selected countries. If your location is not listed, please contact us at hello@kindfelt.com to inquire about potential shipping options.

For any questions or concerns, you can reach our customer support team at hello@kindfelt.com. We are here to assist you with any inquiries or issues you may have.